These are no cookie cutter AI agents (who are little more than a fancy answer machines who have a breakdown every time you go slightly off script). These are highly-customised agents built trained on your company documentation, brand voice, and the latest call-answering techniques, ensuing every caller has the best possible experience when they give you a call.
Even better, with our system, all your emails, contact forms, chatbot transcripts are captured and processed in exactly the same way, standardising your enquiries and making it a whole lot easier for your team focus on delivering the best possible service for your clients.
A bespoke fully trained agent answering your calls 24/7 and sending them directly into your CRM for a fraction of the cost of third-party call answering? If your business COULDN’T benefit from that, then you are in a very very small minority, and good luck to you!
If it could, then its time to book a completely FREE enquiry system consultation with the Soapbox Digital team by calling or filling out our contact form.
How do our call systems work?
Unlike many of the ‘AI-Agents’ being flogged online these days, this is so much more than a robot that takes your calls.
OK, so there is a robot that takes your calls, but it’s a very smart one! And the agent itself is only one small part of the enquiry systems we build.
Truly ‘Bespoke’ Agents Trained on Documentation of Your Choice
The process starts with a consultation. We are building something that is a representative of your brand and business, and we can’t do that until we understand your company and your goals inside and out.
The fact is that every single business is different, so how can anyone possibly offer a one-size-fits-all call-answering AI?
They can’t. Well, they certainly can’t offer one that you want representing your business and brand.
Once we have agreed exactly what it is we want your agent to say, and the information that you want to be gathered during each call in a natural and professional manner, we will get to work, training the agent on the agreed documentation, call flow, and any other information you may wish.
Highly Professional Responses
By keeping strict rules in place and limiting the agents knowledge base to approved information only, we ensure that the responses your new AI agent provides are fully accurate and strictly professional at all times.
Enquiries Sent Directly to You (and into your CRM)
Once the call is complete, and we have reassured the caller that their enquiry is being processed and your team will be in touch very shortly, our system will process the call data, extract all the relevant information (Name, Address, Reason for Calling, Phone Number, Email, etc.) and send it directly into your CRM, as well as emailing you a summary of the conversation.
Enquiry Recipients
Once again, this part is fully bespoke as well. Our systems are compatible with all major CRM systems, and the recipients of each enquiry summary can be customised based on postcode, the topic of the enquiry, or pretty much anything else for that matter.
With all your enquiries in one place, analysing data has never been easier either,
Businesses Are Already Saving Over £50k Per Annum With Our AI Call Answering!
We could talk all day about the time, stress and financial savings you could make by implementing an AI-Powered enquiry system. But then again, we would say that!
Don’t take our word for it. Let the numbers speak for themselves.
We recently worked with a major service business in Glasgow who were spending £5,000 every single month on overflow call answering. That’s over £50,000 every single year given to a call centre simply to answer the phone, follow a static script with no real understanding of the business and send a few details over by email for them to follow up on.
It worked (ish) but it was incredibly expensive and left a lot to desire in terms of customer experience or value for money.
Our call system reduced this monthly bill by more than 75%, AND with an agent who actually understood their business, customer satisfaction rates dramatically increased.
Rather than taking the human interaction out of the process, our AI implementation actually meant that customers were speaking to the most appropriate member of the team faster than ever, with response times falling and conversion rates sky-rocketing in the 6-month period after launch.
That meant more money to invest in their team, helping them to put more boots on the ground and respond to their customers enquiries faster and more effectively than ever before.
Could Your Business Benefit from Round the Clock AI-Powered Call Answering?
If the talks we have had with businesses across the world are anything to go by, the answer is almost certainly yes.
If you are interested in having your very own Soapbox AI-Powered enquiry system, are intrigued to learn more, or simply fancy coming in for a chat to put one of our agents through their paces, get in touch with Soapbox today and arrange a FREE enquiry system consultation.
